How We Work

Home/How We Work
Our delivery approach

From first workshop to confident go‑live, and beyond.

A structured, transparent way of delivering Microsoft Dynamics 365 Finance & Operations and Business Central. You always know what is happening, what comes next and what it costs.

Aligned with Success by Design Weekly progress reports Fixed-scope options
Finance overview · Sample company
Revenue (YTD)$4.82M+12.4%
Cash position$1.36M+3.1%
Open invoices218-8 today
Cash flowInflow Outflow
Sales by month
Close status80% done
Sales invoice postedSI-10482 · just now
Bank statement reconciled124 lines matched
Purchase order approvedPO-00731 · Warehouse 02
Dynamics 365 FinanceSupply Chain ManagementBusiness CentralPower BIPower AutomatePower AppsAzure Integration ServicesDataverse
Where are you today?

Pick your starting point. We will show you the path.

Every business comes to us from a different place. Choose the one that sounds like you.

Finance Supply Sales Projects D365
Implementation

A complete Dynamics 365 rollout, done right the first time

We take you from spreadsheets or legacy software to Dynamics 365 Finance & Operations or Business Central, with your data migrated and your team trained.

Typical timelineBC: 2 to 4 months
F&O: 6 to 12 months
First stepFree discovery call
Implementation methodology

Five phases. Each one ends with your sign-off.

Tap a phase to see what happens, who does what, and what you receive.

Playing through the phases
Support model

Every ticket is prioritised by business impact

Raise a ticket by email, portal or Microsoft Teams. Here is what happens next.

1LoggedYou get a ticket number straight away
2PrioritisedWe agree the priority with you
3ResolvedFixed, tested and confirmed by you
4ReportedMonthly report of tickets, hours and trends
P1 CriticalSystem downPayments, invoicing or posting blocked1 hrfirst response
P2 HighKey process failingNo workaround available4 hrsfirst response
P3 MediumIssue with workaroundWork continues with some effort1 dayfirst response
P4 LowQuestions & small changesNew reports, how-to questions2 daysfirst response

Response times apply during business hours. Extended and 24/7 coverage is available on request.

Industries we serve

Built around how your industry actually works

Manufacturing
Distribution & wholesale
Retail & e-commerce
Professional services
Construction & projects
Non-profits & NGOs
Our principles

What you can expect from us

Standard first

We use what Dynamics 365 already does well and customise only when it pays off. Upgrades stay simple and costs stay low.

Full transparency

Weekly status reports, a shared project board and open visibility of hours and budget.

One point of contact

A named consultant who knows your business and your system, from kickoff through support.

Documented & handed over

Every setup and customisation is documented, so your team never depends on one person.

Finance know-how

Consultants who understand accounting, supply chain and compliance, working alongside experienced developers.

Secure by default

Role-based, least-privilege security and careful handling of your data in every environment.

Engagement models

Choose the arrangement that suits you

Project

Fixed-scope project

Agreed scope, timeline and price for an implementation, upgrade or defined enhancement.

  • Clear budget up front
  • Milestone-based delivery
Most popularOngoing

Monthly support plan

A monthly bundle of support hours with agreed response times, for functional and technical work.

  • Priority-based response times
  • Monthly usage report
  • Unused hours roll over
Capacity

Dedicated consultant

A full-time or part-time F&O or Business Central consultant or developer working as part of your team.

  • For in-house IT and partners
  • Flexible monthly terms
TTS

“We started TheTechSys because too many Dynamics 365 projects struggle for avoidable reasons: unclear scope, too much customisation and poor handover. We work the other way, with clear plans, standard-first solutions and a team that stays with you after go-live.”

Furqan Ahmed, Founder, TheTechSys
Common questions

Frequently asked questions

Have a question that is not here? Ask us on a free discovery call.

How long does an implementation take?

It depends on scope. Business Central for a small or mid-sized business typically takes 2 to 4 months. Dynamics 365 Finance & Operations usually takes 6 to 12 months. You get a firm plan after the discovery phase.

Can you support a system another partner implemented?

Yes. We start with a short health check of your system, customisations and open issues, then take over with a clear handover plan.

Do you work remotely or on-site?

Most work is delivered remotely, which keeps costs down. We come on-site for key workshops, training and go-live when it adds value.

Can you upgrade us from Dynamics AX or NAV?

Yes. We review your customisations, decide what to keep, replace with standard features or retire, then plan the data migration and the move to the cloud.

How is support billed?

Through a monthly support plan with a set number of hours, or on a time-and-materials basis, with a clear monthly report of every hour used.

Next step

Let’s talk about your Dynamics 365 plans

Book a free 30-minute discovery call. Already live on Dynamics 365? Ask for our free system health check instead.

  • Review of your setup, customisations and open issues
  • Quick wins you can act on straight away
  • No obligation, no sales pressure
Book a discovery call